Delivery Information

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Where do we deliver? 
Baby Delights delivers almost everywhere in Australia via our reputable courier that offers great track and trace ability. Please note that there are some areas of Australia which our courier doesn't service. While we
don't ship to international destinations, we do welcome orders from overseas customers who'd like to have a baby gift box delivered within Australia.

Delivery Fee
The delivery fee is calculated based on the weight and dimensions of the product you order as well as your delivery location.  Please note that there is a separate delivery fee for each gift box. 

Estimated Delivery Times 
Most orders placed before 2:30pm (AEST) Monday to Friday will be shipped the next business day. Orders placed after 2:30pm (AEST) Monday to Friday will be dispatched within 2 business days. Please note that these delivery times exclude public holidays anywhere in Australia. Your order is estimated to be delivered to your recipient within the below time periods after dispatch.

 

 Destination

 Estimated Delivery time 
 to Major Metropolitan Areas 

 Sydney 

 Next Business Day 

 ACT

 1 -2 Business Days

 NSW, SA, VIC
 
 2 - 3 Business Days 

 QLD

 3 - 4 Business Days

 NT

 3 - 12 Business Days 

 
 TAS
 
 4 - 5 Business Days

 WA

 7 - 9 Business Days

 

Baby Delights will always do its best to have your order delivered within the estimated timeframes but these timeframes aren't guaranteed. We can't be held responsible for any late or failed deliveries for reasons outside of our control such as unforeseen freight delay circumstances. A late or failed delivery doesn't entitle you to a replacement of gift, refund or cancellation of your order.   

Do you deliver to hospitals?
Yes. Our courier delivers to hospitals provided all the correct details have been included in your order such as correct recipient name, room number, hospital level and building name. Baby Delights will charge a re-delivery fee if the wrong details have been supplied or if the recipient has left the hospital within the delivery period.

Can I send an order to arrive at a specific time?
Unfortunately, our courier can’t deliver orders to arrive at specific times. Apologies for any inconvenience.

Do you deliver on weekends and public holidays?
All deliveries are made from Monday to Friday between 9am and 5pm. At this stage, our courier doesn’t deliver on weekends or public holidays.

PO Boxes, Parcel Lockers, Registered Mail Bags or Post Offices. 
Baby Delights is unable to deliver to Post Office Boxes, Parcel Lockers, Registered Mail Bags or Post Offices. 

How do I track my order?
Once your order's been dispatched, you'll be sent an email with a label number. This will enable you to track your order on our courier’s website using your label number. 

Receiving Your Order
All orders must be signed for unless you have given specific Authority to Leave instructions. Please ensure that there is someone available at the delivery address to sign for the delivery.

What if no one is available to sign for the delivery?
​If the recipient isn't available to accept and sign for their delivery and no prior 'Authority to Leave' (ATL) instructions have been given, our courier will leave a calling card. The recipient will then need to call the relevant number on the courier calling card to arrange another time for re-delivery. You won't be charged for this first re-delivery attempt. However, additional charges will apply for any subsequent re-delivery attempts. In addition, if the recipient's received a calling card but hasn't contacted our courier for re-delivery, your order will be returned to us and you'll be charged a re-delivery fee. 

What happens if I provide you with the wrong address?
If you provide us with an incorrect address and notify us of the correct address before your order's been dispatched, we'll do our best to have it sent to the correct address. Please note that there may be an additional shipping fee charged based off the shipping zone of the new delivery address. If you notify us of the incorrect address after the order's been dispatched, we accept no responsibility for the mistake and a re-delivery fee will be charged in order to schedule a new delivery with a new delivery date to the correct address.

My gift has been damaged in transit – what do I do?
Please refer to Returns & Cancellations for more information.

My order hasn’t been delivered – what do I do?
If your order hasn’t been delivered, it’s your responsibility to inform us as soon as possible by sending an email to support@babydelights.com.au. Upon receipt of your email, we'll investigate and liaise with our courier to try and resolve the issue as promptly as possible.

Is there anything else I need to know?
We aim to deliver exactly what was ordered. However, in the unlikely event that your recipient was sent a different gift box collection to what you ordered, you must notify Baby Delights within 48 hours of delivery. We will then help you with making arrangements to have the gift box returned at our expense. Upon receiving and reviewing the return, we will arrange for the correct gift box collection to be sent to your recipient. 

If you have entered an incorrect address on your order, please contact us immediately at support@babydelights.com.au so we can change the address if the order hasn’t yet been dispatched.