Delivery Information
Where do we dispatch from and deliver to?
Baby Delights dispatches its baby gift boxes from Sydney and delivers almost everywhere in Australia via our courier partner. Our courier partner offers great track and trace ability so that you can follow your parcel on its journey. Please note that there are some areas of Australia which our courier doesn't service. While we don't ship to international destinations, we do welcome orders from overseas customers who'd like to have a baby gift box delivered within Australia.
Delivery Fee
The delivery fee is calculated based on the weight and dimensions of the product you order as well as your delivery location. Please note that there is a separate delivery fee for each gift box.
Delivery during COVID-19 Pandemic
During this time of government regulations in response to the coronavirus (COVID-19) pandemic, courier service is essential. You can be confident that our courier partner will continue to send and deliver your parcels and have processes in place to enable a contactless delivery solution. Our courier partner is doing an exceptional job to keep parcels moving. However, due to the impact of Covid-19 please allow for delivery delays in some regions of about 1-2 business days.
Estimated Delivery Time
Most orders placed before 2:30pm (AEST) Monday to Friday will be shipped the next business day. Orders placed after 2:30pm (AEST) Monday to Friday will be dispatched within 2 business days. Please note that these delivery times exclude public holidays anywhere in Australia. Your order is estimated to be delivered to your recipient within the below time periods after dispatch.
|
Destination |
Estimated Delivery time |
|
Sydney |
Next Business Day |
|
ACT |
1 - 2 Business Days |
NSW, SA, VIC |
2 - 3 Business Days |
|
|
|
|
|
|
| TAS |
4 - 5 Business Days |
|
WA |
7 - 9 Business Days |
Baby Delights will always do its best to have your order delivered within the estimated timeframes but these timeframes aren't guaranteed. We can't be held responsible for any late or failed deliveries for reasons outside of our control such as unforeseen freight delay circumstances. A late or failed delivery doesn't entitle you to a replacement of gift, refund or cancellation of your order.
Do you deliver to hospitals?
Yes. Our courier delivers to hospitals provided all the correct details have been included in your order such as correct recipient name, room number, hospital level and building name. Baby Delights will charge a re-delivery fee if the wrong details have been supplied or if the recipient has left the hospital within the delivery period.
Can I send an order to arrive at a specific time?
Unfortunately, our courier can’t deliver orders to arrive at specific times. Apologies for any inconvenience.
Do you deliver on weekends and public holidays?
All deliveries are made from Monday to Friday between 9am and 5pm. At this stage, our courier partner doesn't doesn’t deliver on weekends or public holidays.
PO Boxes, Parcel Lockers, Registered Mail Bags or Post Offices.
Baby Delights is unable to deliver to Post Office Boxes, Parcel Lockers, Registered Mail Bags or Post Offices.
How do I track my order?
Once your order's been dispatched, you'll be sent an email with a label number. This will enable you to track your order on our courier’s website using your label number.
Receiving your order (Updated for COVID-19)
To minimise the risk of spreading or contracting coronavirus, your gift recipient's signature will not be obtained for parcel delivery. We will automatically be processing all deliveries as an ATL (Authority to Leave) transaction. This means that the parcel will be left in a safe place at the delivery address and a photo will be taken of the parcel at the door.
What if there isn't a safe place to leave the parcel? (Updated for COVID-19)
If the courier cannot deliver the parcel to a safe place at the delivery address, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for redelivery.
What happens if I provide you with the wrong address?
If you provide us with an incorrect address and notify us of the correct address before your order's been dispatched, we'll do our best to have it sent to the correct address. Please note that there may be an additional shipping fee charged based off the shipping zone of the new delivery address. If you notify us of the incorrect address after the order's been dispatched, we accept no responsibility for the mistake and a re-delivery fee will be charged in order to schedule a new delivery with a new delivery date to the correct address.
My gift has been damaged in transit – what do I do?
Please refer to Returns & Cancellations for more information.
My order hasn’t been delivered – what do I do?
If your order hasn’t been delivered, it’s your responsibility to inform us as soon as possible by sending an email to support@babydelights.com.au. Upon receipt of your email, we'll investigate and liaise with our courier to try and resolve the issue as promptly as possible.
Is there anything else I need to know?
We aim to deliver exactly what was ordered. However, in the unlikely event that your recipient was sent a different gift box collection to what you ordered, you must notify Baby Delights within 48 hours of delivery. We will then help you with making arrangements to have the gift box returned at our expense. Upon receiving and reviewing the return, we will arrange for the correct gift box collection to be sent to your recipient.
If you have entered an incorrect address on your order, please contact us immediately at support@babydelights.com.au so we can change the address if the order hasn’t yet been dispatched.